FAQ
Quick Links
Questions
ORDERS & CARE INSTRUCTIONS
How do I know which size to buy?
On each product page there is a drop down menu that says sizing. There, it will guide you per product with measurements and sizing recommendations. If you need further assistance, you can email us at info@ogslf.com or give us a call at 1-844-647-5388
Will you be coming out with other style bras and colors?
Yes, this is only the beginning. We needed a place to begin. We intend to release our OG Bra in multiple colors, extended back sizes as well as introduce new styles in the months to come.
The best way to stay up to date with current announcements is by subscribing to our mailing list and following our Instagram page @originalself__
What is the best way to wash the inserts?
Each product has specific care instructions listed on the dropdown menu.
All of the inserts without the adhesive backing are machine washable but to preserve the quality we recommend all inserts be hand washed in warm water and air dry.
Natural Laundry Detergent we use at home.
SHIPPING
Shipping Policy
All orders will ship within 2 business days, pending availability and credit card verification. If your order was placed on Friday after 3pm est, please allow an extra day for shipping. You will receive an e-mail with tracking information once your order has shipped. If you do not receive a shipping confirmation email within 3 business days, please contact info@ogslf.com
We offer free shipping on all Domestic U.S. orders totaling $200 or more.
We do not ship on weekends or holidays.
Orders over $300 will require a signature on delivery.
Once the package is in the hands of the carrier we are not responsible. We will not replace or refund merchandise confirmed as delivered. If your tracking information shows that your package was delivered, but you can’t find it, please verify your shipping address or contact the carrier.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
We stand behind the quality of every product we sell. If for any reason your purchase does not work out, you may initiate a return or exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance and with tags on. All returns are handled on a case by case basis. Refund requests will only be refunded to the original form of payment.
If a refund is requested, your refund will not include the original cost of shipping and we do not offer prepaid shipping on items that are being sent back for return.
If you’re sending your item back for an exchange, we will cover the cost to ship your new exchanged item back to you.
Non Returnable Items
- Nipple Covers
- Sale Items
- Water Bottles
- Socks
- Gift Cards
Return Process
To start a return, submit a request to: info@ogslf.com.
Please include your name and order number.
Please allow the Original Self team up to 48 hours to approve this request. You will receive your return information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received the returned package to process your return. Once we have completed the return, you will receive an email confirming both the return and refund if applicable. All refunds will be applied to the original method of payment. Please note it can take your financial institution up to 10 business days to reflect payment on your account.
Returned-to-Sender + Refused Packages
We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card.
Exchanges
We currently offer exchanges on items for a different size or color. We are unable to provide exchanges for a different style.
You may initiate an exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance with tags included. All exchanges are handled on a case by case basis. At this time we do not offer prepaid shipping on items that are being sent back for exchange, however, we will cover the cost to ship your new exchanged item back to you.
Exchange Process
To start an exchange, submit a request to: info@ogslf.com.
Please include your name, order number and the new size and/or color of the requested item. Exchange requests are subject to product availability. Please allow Original Self customer care team up to 48 hours to approve this request. You will receive your exchange information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received your package to process your exchange. Once we have completed the exchange, you will receive email confirmation along with the shipping information for the replacement item if applicable.
Defective Items
Original Self guarantees its items to be free from manufacturing defects for the first 30 days as long as you follow our proper care instructions. If you receive a defective item please notify us within 2 days of delivery by emailing us at: info@ogslf.com . Once our team has approved the defective item, we will provide a return label. The package must be shipped back within 7 days of receiving the shipping label. When we receive the defective item we will send out a replacement.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to: An irregular or excessive returns history indicative of "wardrobing;" An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
Where do you ship?
We offer shipping services to customers Worldwide !
Lost package?
Once the package is in the hands of the carrier we are not responsible. We will not replace or refund merchandise confirmed as delivered. If your tracking information shows that your package was delivered, but you can’t find it, please verify your shipping address or contact the carrier.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
RETURNS
How do I request a return?
Return Process
To start a return, submit a request to: info@ogslf.com.
Please include your name and order number.
Please allow the Original Self team up to 48 hours to approve this request. You will receive your return information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received the returned package to process your return. Once we have completed the return, you will receive an email confirming both the return and refund if applicable. All refunds will be applied to the original method of payment.
We stand behind the quality of every product we sell. If for any reason your purchase does not work out, you may initiate a return or exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance and with tags on. All returns are handled on a case by case basis. Refund requests will only be refunded to the original form of payment.
If a refund is requested, your refund will not include the original cost of shipping and we do not offer prepaid shipping on items that are being sent back for return.
If you’re sending your item back for an exchange, we will cover the cost to ship your new exchanged item back to you.
Non Returnable Items
- Nipple Covers
- Sale Items
- Water Bottles
- Socks
- Gift Cards
Return Process
To start a return, submit a request to: info@ogslf.com.
Please include your name and order number.
Please allow the Original Self team up to 48 hours to approve this request. You will receive your return information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received the returned package to process your return. Once we have completed the return, you will receive an email confirming both the return and refund if applicable. All refunds will be applied to the original method of payment. Please note it can take your financial institution up to 10 business days to reflect payment on your account.
Returned-to-Sender + Refused Packages
We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card.
Exchanges
We currently offer exchanges on items for a different size or color. We are unable to provide exchanges for a different style.
You may initiate an exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance with tags included. All exchanges are handled on a case by case basis. At this time we do not offer prepaid shipping on items that are being sent back for exchange, however, we will cover the cost to ship your new exchanged item back to you.
Exchange Process
To start an exchange, submit a request to: info@ogslf.com.
Please include your name, order number and the new size and/or color of the requested item. Exchange requests are subject to product availability. Please allow Original Self customer care team up to 48 hours to approve this request. You will receive your exchange information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received your package to process your exchange. Once we have completed the exchange, you will receive email confirmation along with the shipping information for the replacement item if applicable.
Defective Items
Original Self guarantees its items to be free from manufacturing defects for the first 30 days as long as you follow our proper care instructions. If you receive a defective item please notify us within 2 days of delivery by emailing us at: info@ogslf.com . Once our team has approved the defective item, we will provide a return label. The package must be shipped back within 7 days of receiving the shipping label. When we receive the defective item we will send out a replacement.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to: An irregular or excessive returns history indicative of "wardrobing;" An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
Return policy
We stand behind the quality of every product we sell. If for any reason your purchase does not work out, you may initiate a return or exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance and with tags on. All returns are handled on a case by case basis. Refund requests will only be refunded to the original form of payment.
If a refund is requested, your refund will not include the original cost of shipping and we do not offer prepaid shipping on items that are being sent back for return.
If you’re sending your item back for an exchange, we will cover the cost to ship your new exchanged item back to you.
Non Returnable Items
- Nipple Covers
- Sale Items
- Water Bottles
- Socks
- Gift Cards
Return Process
To start a return, submit a request to: info@ogslf.com.
Please include your name and order number.
Please allow the Original Self team up to 48 hours to approve this request. You will receive your return information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received the returned package to process your return. Once we have completed the return, you will receive an email confirming both the return and refund if applicable. All refunds will be applied to the original method of payment. Please note it can take your financial institution up to 10 business days to reflect payment on your account.
Returned-to-Sender + Refused Packages
We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card.
Exchanges
We currently offer exchanges on items for a different size or color. We are unable to provide exchanges for a different style.
You may initiate an exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance with tags included. All exchanges are handled on a case by case basis. At this time we do not offer prepaid shipping on items that are being sent back for exchange, however, we will cover the cost to ship your new exchanged item back to you.
Exchange Process
To start an exchange, submit a request to: info@ogslf.com.
Please include your name, order number and the new size and/or color of the requested item. Exchange requests are subject to product availability. Please allow Original Self customer care team up to 48 hours to approve this request. You will receive your exchange information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received your package to process your exchange. Once we have completed the exchange, you will receive email confirmation along with the shipping information for the replacement item if applicable.
Defective Items
Original Self guarantees its items to be free from manufacturing defects for the first 30 days as long as you follow our proper care instructions. If you receive a defective item please notify us within 2 days of delivery by emailing us at: info@ogslf.com . Once our team has approved the defective item, we will provide a return label. The package must be shipped back within 7 days of receiving the shipping label. When we receive the defective item we will send out a replacement.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to: An irregular or excessive returns history indicative of "wardrobing;" An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
We stand behind the quality of every product we sell. If for any reason your purchase does not work out, you may initiate a return or exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance and with tags on. All returns are handled on a case by case basis. Refund requests will only be refunded to the original form of payment.
If a refund is requested, your refund will not include the original cost of shipping and we do not offer prepaid shipping on items that are being sent back for return.
If you’re sending your item back for an exchange, we will cover the cost to ship your new exchanged item back to you.
Non Returnable Items
- Nipple Covers
- Sale Items
- Water Bottles
- Socks
- Gift Cards
Return Process
To start a return, submit a request to: info@ogslf.com.
Please include your name and order number.
Please allow the Original Self team up to 48 hours to approve this request. You will receive your return information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received the returned package to process your return. Once we have completed the return, you will receive an email confirming both the return and refund if applicable. All refunds will be applied to the original method of payment. Please note it can take your financial institution up to 10 business days to reflect payment on your account.
Returned-to-Sender + Refused Packages
We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card.
Exchanges
We currently offer exchanges on items for a different size or color. We are unable to provide exchanges for a different style.
You may initiate an exchange within 14 days of receiving your order as long as the product is unwashed, unworn, free of any stains (like deodorant or makeup) odor and fragrance with tags included. All exchanges are handled on a case by case basis. At this time we do not offer prepaid shipping on items that are being sent back for exchange, however, we will cover the cost to ship your new exchanged item back to you.
Exchange Process
To start an exchange, submit a request to: info@ogslf.com.
Please include your name, order number and the new size and/or color of the requested item. Exchange requests are subject to product availability. Please allow Original Self customer care team up to 48 hours to approve this request. You will receive your exchange information via email once this step has been completed.
Please allow 1-2 business days once Original Self has received your package to process your exchange. Once we have completed the exchange, you will receive email confirmation along with the shipping information for the replacement item if applicable.
Defective Items
Original Self guarantees its items to be free from manufacturing defects for the first 30 days as long as you follow our proper care instructions. If you receive a defective item please notify us within 2 days of delivery by emailing us at: info@ogslf.com . Once our team has approved the defective item, we will provide a return label. The package must be shipped back within 7 days of receiving the shipping label. When we receive the defective item we will send out a replacement.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to: An irregular or excessive returns history indicative of "wardrobing;" An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
How long will it take to receive my refund?
All refunds will be applied to the original method of payment. Please note it can take your financial institution up to 10 business days to reflect payment on your account.
